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Frequently Asked Questions

How does a phishing email work?

A phishing email is carefully designed to look and feel like communications from a trustworthy source, such as a bank, retailer or HMRC. The email will encourage you to take action, either to follow a link or download a file, leaving you at the mercy of the hacker.

What is spear phishing

Spear phishing is a targeted attack, based on intelligence gained by a hacker on an individual. This allows for much more effective social engineering – an attempt to manipulate or deceive you to gain sensitive information.

Is phishing only done through email?

No: in fact, other forms of phishing are on the rise. Vishing (voice phishing, via phone), smishing (phishing via SMS), search engine and social media phishing all work on the same premise – to fool you into surrendering sensitive information.

Is phishing illegal?

Absolutely, it’s a form of identity theft and therefore taken very seriously in the eyes of the law. The problem is that hackers can be difficult to trace, meaning prevention is much easier than cure.

How advanced is your ulearn Security awareness training?

There are three levels of ulearn – Beginner, Intermediate and Advanced. Each of our 12 modules scale up in this manner.

Are learners assessed at the end of each ulearn module?

Users must answer a series of multiple choice questions at the end of each module. They are randomised, offering no chance of pre-emptively guessing the test if someone has to take it again, or if their colleagues do it first.

How long do the ulearn courses take to complete?

ulearn doesn’t exhaust its participants; learners can choose a suitable schedule, and there’s never too much content to overwhelm them at one time.

Does your ulearn training programme provide certification?

Not officially, but learning material has been shaped to cover parts of the government’s Cyber Essentials mandate and the 7.2.2. clause of ISO 27001, which centres on user awareness. They can strengthen your aims for accreditation; we are happy to introduce you to organisations that can further your cyber security awareness programme.